Shipping and Returns

A Avenue Skin Store offers complimentary shipping on all orders over $150 within Australia.


Returns Policy

Avenue Advanced Skin Care handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

 If an item is found to have a defect, you may return new items within 14 days of delivery for a full refund. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us at with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Shipping within Australia is a flat rate $10 for orders up to $150.

Shipping within Australia is complimentary for orders over $150.

Online orders can ship to addresses throughout Australia.

Overseas orders can be placed by contacting Avenue Advanced Skin Care at (Note that there may be restrictions on some products, and some products cannot be shipped to all international destinations).